About the conference
Insurance companies all over the world try to optimize internal resources, be compliant with regulations and deliver better customer experience for a customer who is more and more educated, demanding and digitalized. Choosing the right IT solution to support this pocesses is not an easy decision to make.
With this in mind, Microsoft and Adacta will organize a half-day conference, where experts from the field will present how customer relationship management can help insurance companies to optimize resources, recognize new sales opportunities and deliver a better customer experience.
We invite CEO, sales, marketing and customer service directors and managers, to join us.
Regional Director, Microsoft Business Solutions
"Insurance companies all over the world try to optimize internal resources, be compliant with regulations and deliver better customer experience for a customer who is more and more educated, demanding and digitalized."
Who should attend
When & where
2015 at 9:00
in Radisson Blu Hotel Belgrade
(free parking in the hotel)
Supported by the insigts from PricewaterhouseCoopers, one of the Big Four Auditors in the world, attendes will hear why it is important to be a customer centric company and how some leading insurance companies in the region benefit from putting a customer into the center of their business.
How can CRM increase marketing effectiveness, recognize the most effective channels of communication, connect sales and customer service for a better outcome for a customer and insurance companies. Attendees will see how can insurance companies benefit from email marketing and examples of nurture marketing.
Sales and Business
Sales representatives will see the sales module in action. 360 degree customer view, intelligent cross-seel and up-sell recommendation, monitoring sales performance and synchronizing sales activities for a better sales performance.
Sales and Business
Customer service managers and directors will see how they can benefit from a single entry point for customers, what does it mean to have an omni channel support and how to automate routing rules based on case classification.
What are key benefits of implementing CRM solution into an insurance company. How to choose the right solution, what to expect, how company has to adapt to become a customer centric company form the eyes of an insurance company that already uses AdInsure.CRM solution.
Head of Marketing and